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I am using Internet Explorer 11 (IE11) and I’ve forgotten my password. What should I do?

On an alternative browser, go to the website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

Why can’t I download the All 4 app on to my Huawei device?

The models that are affected are:

Manufacturer Model Name Model Code
Huawei P20 HWEML
Huawei P20 Pro HWCLT

Why am I having problems watching programmes on my Huawei P20, P30 and Honor Mate 10 device?

We're aware that there are issues with the Huawei P20, P30 and Honor Mate 10 devices. We're currently working hard to investigate the root of the problem, but users with these devices may experience performance issues.